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Email Support

For technical support, questions, or assistance, please contact us at:Email: siyasupport@synergygroup.sgOur support team is available to help you with:
  • Technical issues and troubleshooting
  • Feature questions and guidance
  • Account and access issues
  • Bug reports and feedback
  • General inquiries

Response Time

We aim to respond to all support requests within:
  • Business Hours: 24-48 hours
  • Urgent Issues: Same day response
For critical issues affecting your operations, please mark your email as urgent.
  • Use “URGENT” in subject
  • Include detailed issue summary
  • Mention business impact
  • Provide contact details

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Getting Help

Before Contacting Support

Before reaching out, please check:
  • Documentation: Browse our documentation for answers to common questions
  • FAQ: Check if your question has been answered in our frequently asked questions
  • Known Issues: Review our known issues page for current limitations or bugs
This helps us provide faster support to everyone!
To help us assist you quickly, please include:
  • Description: Clear description of the issue or question
  • Steps to Reproduce: If it’s a bug, include steps to reproduce it
  • Screenshots: Visual evidence of the issue (if applicable)
  • Error Messages: Copy any error messages you’re seeing
  • Environment: Your browser, operating system, and SIYA version
  • Account Information: Your account email (if relevant)
Have an idea for a new feature or improvement?We’d love to hear from you! Send your feature requests to siyasupport@synergygroup.sg with:
  • Description of the feature
  • Use case and benefits
  • Any relevant examples or mockups
Our product team reviews all feature requests regularly.
For technical issues, our support team can help with:
  • Installation and setup problems
  • Integration issues
  • Performance problems
  • Data import/export issues
  • API and configuration questions
  • Troubleshooting errors
Include as much detail as possible about your technical environment.

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Contact Information

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Support Email

siyasupport@synergygroup.sg

We’re here to help! Send us an email and we’ll get back to you as soon as possible.

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Additional Resources

Documentation

Browse our comprehensive documentation to learn about SIYA features and capabilities.